Archive for Technology Solutions

Things to Remember About Adopting New Purchasing Systems

In today’s business world, there is a gap between actualizing an effective purchasing automation system, and those that fall short of their great expectations.  So how do you ensure that your business doesn’t fall into the latter category?  How do you keep your procurement plans from becoming delusions of grandeur?  Spendmatters.com recently posted six insider tips that may help shed some light on how to ensure a successful implementation of your company’s purchasing automation system.

Amongst some of the more self-explanatory tips (like #1: Begin with the end in mind, and #6: Stick with it), the second and forth tips peeked my attention.  #2 read: “Don’t be afraid of a little discomfort.”  This is an important tip, as a functional procurement system may initially seem like it’s drawing attention to all the ugly parts of a company’s spending habits; singling out all the mistakes or shortcomings of coworkers.  But that just mean that the system is doing its job correctly.  It is supposed to point out all the flaws and misgivings of your company’s current purchasing processes, and in order to clean out the cobwebs, it must first bring them to light.

This works in accordance with the next one I found most interesting.  #4 stated: “Use the system as a way to strengthen purchasing relationships.”  Further in the explanation, the post read: “Standardizing purchasing via automation is not about good guys vs. bad guys.  It’s about gaining visibility into the company’s buying activities to produce a more intelligent and profitable supply chain for everyone.”  I think this is an important concept to keep in mind while considering the content of #2 – that at the end of the day you are all on the same side.  Procurement isn’t just about cutting cost, ie – getting the cheapest items when sacrificing quality.  It’s about optimizing purchasing, so both the purchasing department and those utilizing what was purchased are satisfied.  For the rest of the list, click here.

Source: http://spendmatters.com/2013/04/18/6-insider-tips-for-getting-a-purchasing-system-off-the-ground/             

Effects of Generation Y in the Workplace

The inevitable saturation of workforce personnel with members of Generation Y – a term afforded to individuals born in the 1980′s – is demanding a general change in practice for most businesses.  Outsourcing strategies are no exception to this rule.  According to a recent article on ComputerWeekly.com, in which the author analyzed research done by Gartner‘s professional data-miners, “by 2025, 75% of the average businesses workforce will be made up of this group of people.”

One of the most interesting aspects of Gartner’s findings spoke of a reversal of the “not invented here” syndrome – that is, that the majority of Generation Y first seeks an already existing IT solution for any given task, as opposed to the current/dated option of businesses creating their own IT services.  “Generation Y looks first into what is available on the market before deciding to build anything, especially with highly commoditised services,” Gartner claims.  Being a member of Generation Y, my own personal preferences further support this claim, as I would definitely prefer to utilize an already existing IT product from the market, rather than create one entirely from scratch. 

I believe this logic derives directly from Generation Y’s elaborate connection to (and dependence on) technology.  The vast majority of us are at least basically familiar with the ins-and-outs of computer use, due to the constant, early exposure to computing technology in our every-day lives.  Given the fluctuating nature of this type technology – the recurrent need for upgrades, the consistent changes in basic functionality of programs – Generation Y is frequently forced to adjust and to adapt to new user-interfaces, and generally more acceptant of change.  Therefore, learning how to use already-existing software comes as second-nature to us, as it was an integral part of our computing experience since the beginning. 

Another one of the more interesting findings from Gartner’s research is that ”the demand for speed is much higher with today’s impatient Generation Y workers.”  I won’t deny that the timely completion of any work related task is important, but I was under the impression that this concept spans all generations, and would be interested in learning the specific data collection methods utilized in drawing this conclusion.  What do you think?

Source: 1) http://www.computerweekly.com/news/2240181294/Sourcing-strategies-must-change-to-reflect-Generation-Y

Source 2) http://www.gartner.com/DisplayDocument?id=2413415

 

The Times, They Are ‘A Changing: The Evolution of Procurement

From as early as the 4th and 5th centuries BC, written in the doctrines of ancient Greek philosophers like Heraclitus and Plato, to the 1859 publication of Darwin’s theory of evolution, to the motifs of folk songs, to the aspirations of leading thinkers in the business world – human beings have long attempted to come to terms with the concept of change.  Change is an inextricable aspect of the human condition, and therefore – inseparable from any and all aspects of our existence.  From the composition and arrangement of our most basic cellular building-blocks, to the inner-workings and strata of Fortune-500 companies, the presage of change seeps its way into all things.  It should be of no surprise to you then that the field of procurement does not escape the bonds of impermanence.

Read more

Utilizing Social Media for Better Purchasing

As communication through social media edges its way toward the standard in personal relationships, companies and organizations are beginning to grasp its potential as a business and information tool.  While the marketing potential of the worldwide instant audience was realized years ago by companies and small businesses alike, Mark Schaefer discusses the opportunities purchasing departments should be taking advantage of in an article for BusinessesGrow.com.

Read more

A Tweet is Worth 140 Characters – And Possibly More than the Dollar Equivalent in Purchasing Power

When Twitter was founded in 2006, general critical reaction toward it was incredulous. The population scoffed and wondered what possible use there could be for a social media outlet where you updated your thoughts constantly and only in 140 character blurbs.

Fast-forward to seven years later, however, and Twitter has become the second most popular social networking site besides Facebook. What users first questioned, they now adore. Twitter has gained many features over its seven year lifespan, including hash-tagging, @-mentioning, re-tweeting, and tweet-replying options. Twitter has easily become a cornerstone of online interaction, and it makes sense that it would only continue to grow over time.

With that said, Twitter is now being utilized in one of the more surprising and ambitious ways yet – namely, American Express is using it as a tool for consumers to make online purchases on the spot, straight through Twitter, just by sending a tweet of 140 characters or less and pressing enter.

Read more

Invitation: Challenges of Managing IT Spend – a thought leadership webinar

We invite you to join us for a complimentary webinar focused on maximizing your organization’s savings in the complex world of IT purchasing.

Who: Ken Farber, President – ePlus Systems
What: Addressing the Challenges of Managing IT Spend
Where: Online Webinar via GoToWebinar
When: January 22, 2012 – 10:30am

This pass will grant you complimentary access to the best information on… 

Enhancing visibility of your organization’s IT purchasing habits
Ensuring company-wide compliance in IT procurement
Increasing control over maverick spend on IT services
Receiving inside tips from industry-leader Ken Farber on IT spend management to maximize savings

TO REGISTER NOW – CLICK HERE

Enhancing Value of Your B2B Relationships

Strong businesses, working in cooperation, can achieve great things. Beyond the normal operations a company must provide to sell a product, or service, it will be essential for businesses to seek out other businesses in order to operate effectively. Many policies exist within organizations to deal with such occurrences and may include guidelines for qualifying suppliers and how to handle ongoing contract negotiations.

There are several things that can help enhance the value out of any B2B relationship, no matter the size or industry. Since verifying the integrity and reliability of a supplier is so important, it is advisable to avoid using cash payments whenever possible. An optimal supplier will have enough credibility to be able to supply your business on an ongoing basis, and should not always require payment upfront.

Checking branding when dealing with new suppliers is also worth dedicating some time to. When looking for components some businesses may pay more attention to brand-name, higher-priced items. Instead, looking for a lesser known product that can provide similar utility may end up in an increase in savings.

Once the general outlines have been established, the behavior in which purchasing occurs should also be reviewed. Purchasing in bulk is preferable, to capitalize on the largest amount of volume discounts available. Shipping and development will also realize benefits from being able to properly coordinate shipments in advance.

If a supplier seems stable enough, considering a long term contact might be preferable. If the pricing for the units is to remain fixed over the course of a year via the contract, the company affords itself a little protection from shifts in market price.

 

[SOURCE: http://www.businessdailyafrica.com/Follow-steps-to-get-value-for-money-in-procurement-process/-/1248928/1641202/-/dfh5eyz/-/index.html ]

Synchronizing IT Needs With Purchasing Expertise

Information should be able to flow unimpeded throughout an organization. Value comes from the collection and dissemination of relevant and accurate data. But how can you make sure that the process stays as streamlined and efficient as possible?

Keeping technology needs met requires understanding the values and expenses that come along with it. Even if the IT infrastructure’s needs for components, hardware and software are met, another layer of management is  necessary to make sure the assets continue to provide their intended functions. This can be accomplished by proper utilization of an asset management system  to track what is being used and where. In some cases these systems will often be integrated with financial reporting software or inventory management control.

If this is the case then reinventing the wheel may not be necessary, but may require adjustment to accommodate IT specific categories and needs. Making sure these needs are met starts with the purchasing process. In certain instances, a procurement management system will be able to directly integrate with an asset control system. Once the item is purchased, a confirmation of receipt of the item should indicate the physical deployment of the equipment and specifications as to its capabilities. This will later become critical when determining whether to recycle or upgrade the equipment when its life cycle comes to an end.

The more information the better. All relevant data (such as personnel responsible for deployment, vendor and warranty information, etc.) should be consistently updated once entered into the system. This later will become useful for verifying software license compliance and reduce the risk of increased costs due to non-compliance. This unified system will allow managers to quickly see where unused assets may be redeployed, instead of needing to purchase new equipment. This also will avoid the costs associated with decommissioning hardware.

This information also has value outside of the IT department within a company. As time progresses the data will provide insight for procurement, as they will be able to determine previous purchasing habits and have a dynamic set of up-to-date information to use. In certain cases assets may be deployed in the wrong circumstances. A workstation may be underutilized in one area and another workstation is over-utilized. A general ledger system that cooperates with an asset control database will reduce the risk of improper deployment.

If proper techniques are employed the total cost of ownership of these IT assets are reduced. A good system will reduce the effort required to administer and track data. Tracking warranty information through these systems will allow for realized savings when dealing with replacements and returns. If the vendor or manufacturer offers such service but the organization is unaware of it or cannot properly track the warranty expiration, it is a wasted resource. Each piece of equipment should be added in order to create value for the company.

When new employees enter the company you want to be sure they have what they need to begin working immediately. Without proper tracking, you may find that the equipment or software necessary is unavailable, or needs to be ordered. The operational data, combined with the control system in place, will allow for maximum productivity right out of the gate. IT assets are vital to the integrity and health of any organization. While these small details may seem unnecessary and mundane to some parts of the organization, it is part of the foundation that makes up proper management of inventory. Do not waste time needlessly looking for information when a problem occurs. Take action throughout each step of the process to fulfill the needs across your organization timely, accurately and having the lowest possible costs.

Mobile Devices Affect Purchasing Decisions

With the onset of the holiday season shoppers everywhere are searching for the best deals and making some of the most informed decisions than ever before. It is not uncommon these days to see customers scanning bar-codes with their phones looking for the best deals in other locations. The appeal of this technique is high: you can still physically examine the product, but are able later to purchase cheaper from an online source. Can retailers do anything to stave off this continuing flow of “show-rooming”.

The trick may be for retail locations to look for a blend of what their physical stores can offer and the online shopping experience. Often customers like to approach online sources because of the personalization it offers them and recommendations to other applicable products. The stores may not need to focus on competing in price but create a highly-enjoyable environment that plays of the strengths of their own online commerce.

This shift is not without its caveats. Packaged along with those personalized results is the collection of website activity. Despite this caution, the survey reported that nearly half of the respondents knew about their favorite retails collecting data and were okay with it. Most agreed that the companies should be able to make them aware of new products and sales and would prefer that they have the ability to control how their information is used.

Consumers were also more likely to shop at locations that had a strong social media presence. The same was true for those who had strong email and online communication experiences with the companies they patronize. Having a solid online communication experience for dealing with customer support and technical support is crucial for keeping satisfaction high.

[SOURCE: http://www.csdecisions.com/2012/11/21/cell-phones-aiding-purchasing-decisions/ ]

Survey: Procurement Favors Online Purchasing

A new survey recently released shows procurement professionals would prefer using e-commerce when dealing with other businesses. 88% of the respondents agreed or strongly agreed that the e-commerce model is the avenue that they prefer. 75% of those surveys also said they prefer to research their purchasing online. Is the B2B supplier market meeting these desires?

The results indicate that 71% of B2B providers are not able to provide the services requested by current procurement organizations. Suppliers have traditionally sold their products via catalogs, whether on-line or in paper format, to companies look to procure them. Even by putting the catalog online it does not do enough to create a consumer like experience. This is not to say that the entire purchase experience is automated.

People will still want to deal with a sales representative from time to time. It can be anything from looking for more in depth product information, or to ask a specific question unable to be answered using just a website. Even if an organization does have a website and some form of online purchasing, letting these systems go outdated could cause confusion for those looking to use the service. If a B2C model exists for online retail, it is easily conceived that a B2B model could also exist parallel.

The time savings also goes both ways. Receiving orders over the phone, or placing them, can lock up both representatives for time that could be halved by online purchasing. When these cost savings are realized by both parties, there can be an increase in supplier retention and an overall positive relationship. Sales reps can often have their time redirected to other tasks that go overlooked or require a time investment that before was not possible.Competition is fierce in the market of online purchasing solutions. Businesses as well as consumers look to streamline their purchasing model, and should work together to create the same experience from business to business.

[SOURCE: http://mobileenterprise.edgl.com/news/Survey--Procurers-Prefer-Buying-Online,-But-Vendor-Sites-Are-Scarce83274]